This year saw the Redan Service Station Managers attending their Annual Kick Off Meeting at the beautiful Pamuzinda Safari Lodge. The annual event brought together this vibrant and energetic team from across the country to share their experiences and best practices and to put their heads together to plan for the coming year.
“We believe that the best solutions for our customers come from those that interact with them day to day, we do not believe in a top-down approach to creative solutions to meet customer needs,”
Redan General Manager, Cydwell Chitewe, told the managers and challenged them to be creative and responsive to the communities they serve. The conference was facilitated by Award-Winning Life and Business Coach, Tafadzwa Mukoyi, better known as “Coach Taf”.
It was not all hard work though, as the team took time out to enjoy the beautiful game park in a game drive and were introduced to “Scar” one of the resident lions.
“This experienced has inspired me to think differently and I go back to my service station with new ideas that I hope will deliver a unique customer experience"
said Saliya Mangena, manager for Makokoba service station in Bulawayo.